The Lowndes County Schools System has adopted SherpaDesk to be our ticketing system for reporting and tracking both technology and facilities maintenance service requests.
Individual teachers and staff members will enter their own requests for service. The tickets will, in most cases, go first to the technology paraprofessional at each school to be reviewed, resolved, or escalated to the next level technician. End users submitting tickets will receive email updates on ticket status and when the issue has been resolved.
Individual teachers and staff members will enter their requests for maintenance service.
After tickets have been entered, designated persons at each site will review the submitted maintenance requests and approve or disapprove. Once tickets have been approved, they will flow directly to Maintenance.